ALLEGED DEFECTS
If there are alleged defects in the goods, Warner Garden Centre must be notified before the products are incorporated in any construction work.
DELIVERIES
Generally, deliveries are made to the front boundary/footpath only. The driver will exercise discretion to determine whether the delivery is made beyond front boundary if requested by customer. However, Warner Garden Centre will take no responsibility for damage caused above or below ground.
CREDIT CARDS
We do not charge additional fees when paying for orders with credit cards. We do not store any credit card information.
PRODUCT RETURNS
Products need to be in ‘as new’ condition for Warner Garden Centre to accept returns. Returns will incur a 20% re-stocking fee.
REFUND POLICY
Consumers are legally entitled to return goods with proof of purchase and to receive a refund, exchange or repair if the goods they bought:
• restocking or swapping of goods is only permitted within 7 days
of purchase;
• had a fault that the buyer could not have known about when purchased;
• were not the same as the description provided by the salesperson or
advertisement;
Consumers are not legally entitled to a refund if they:
• change their mind;
• realise they can’t afford the item;
• found the item cheaper somewhere else; or
• chose the wrong size, colour or type.
If customers ask for a refund, they should:
• provide details of the fault;
• provide proof of purchase;
• stop using the faulty goods until they can be returned; and
• look after the goods until they are returned.
CONTRACTORS BUSINESS CARDS OR REFERRALS BY STAFF
Any referrals of specific contractors or tradespersons do not constitute a guarantee of that contractor’s workmanship. You are advised to undertake your own checks and ensure the business carries the appropriate licences and insurance.
PRODUCT COLOUR VARIATIONS
Whilst all care has been taken to provide you with a good indication of colour, you should always sight product samples before use. Due to natural variations in Clay / Concrete / Natural Quarry Products and Stone products, Colours & Sizes may vary. Products may vary from image provided.
All transactions are processed in Australian Dollars (AUD)
